As long as the order is not shipped, you can change your shipping address by contacting us viasupport@vecvec.com.Once an order has been placed, we are unable tomodify.

As long as the order is not shipped, you can change your shipping address by contacting us viasupport@vecvec.com

As long as the order is not shipped, you can cancel it by contacting us via support@vecvec.com. Once an order has been placed, we are unable to cancel.

Once your payment is verified, we will process and ship your order within 1-2 business days. You will receive a notification once your order has been shipped.

You will receive a shipping confirmation email once the order has shipped from our warehouse. It will contain information to track your order.You can also check your order status byclicking here.

There can be multiple reasons why your tracking states delivered but you have not received your package. Carrier Hand Off: Some packages travel through multiple carriers.Example: You may receive a UPS tracking number, but USPS may complete the final delivery.In rare cases, packages may say delivered up to 48 hours before arrival depending on carrier.Look for a notice of attempted delivery.Look around the delivery location for your package. Some carriers may hide packages to avoid theft.If your package states delivered and you have yet to receive it after 48 hours, please contact customer servicehere.

If your order contains multiple items, they may be shipped separately. And the other tracking numbers cannot be displayed on the order page.

• Merchandise can only be returned if purchased online directly from www.vecvec.com
• Merchandise must be returned within 15 days after receiving the product
• Merchandise must be unused and in original condition.
• Items listed as “FINAL SALE” or CLEARANCE” cannot be returned for a refund.
• Shipping charges incurred during checkout are not refundable.
• Customers will be responsible for any return shipping cost.

Step 1: Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.

Step 2:Please email support@vecvec.com and state the following:

• Order Number
• Reasons for Return

a. Didn't suit me

b. Wrong / Defect Product (Please include pictures)

c. Not what i was expecting

d. Other Reasons

Our customer care team will advice you the rest steps.

Processing a refund usually takes 7-14 business days after we have received the returned item(s). If you have any problem, please feel free to contact us atsupport@vecvec.com.

We accept Visa, Mastercard, PayPal, Afterpay, American Express and Discover. You may also use some prepaid gift cards.We would be more than happy to assist you if you are experiencing any payment issues. Please don't hesitate to contact our customer service atsupport@vecvec.comfor further assistance.*Notice: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Unfortunately, a gift card can not be exchanged for money.

Yes, you can use the gift card partially. For example, if you have $100 in a gift card and want to purchase for $50, the amount of $50 would be deducted, and you can use the rest $50 next time.

The VECVEC gift card includes an individual code that is delivered by email. Please type in the code at checkout to redeem it.Gift cards purchased at vecvec.com are only valid on this site (vecvec.com).